Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, no dings, scratches, scuffs, etc and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bvcbigwheels.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bvcbigwheels.com

 

Order Cancellation/Refunds

Every time and order gets put through our system, we automatically get your order into production. Which can mean purchasing materials, paying employees to start working on your order, machining parts, ordering other parts from vendors, etc..

As you can see, we immediately already have costs tied up into your order, as this is all part of the process.

In the event you are wanting a refund or to cancel your order, if it is approved there will be an immediate 30% restock fee due to the time and materials we already have invested in completing your order. 

YOU ONLY HAVE 48 HOURS TO CANCEL TO YOUR ORDER AFTER IT IS PURCHASED IN ORDER TO AVOID ANY RE-STOCK FEES. 

To avoid these restock fees, you can simply wait for your order to arrive to you and RE-SELL your items to someone else, OR when we complete your order, we can try to sell if for you and refund you WHEN it sells. This could be a timely process, so financially for you, it would be beneficial to accept the order and re sell it to someone else. 

PLEASE KEEP ALL OF THIS IN MIND BEFORE YOU PURCHASE OUR PRODUCTS.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.